Do you offer free shipping on leather jackets?

Yes! Falcons Leather offers free worldwide shipping on all orders. We ship to USA, UK, Europe, Canada, Australia and 100+ countries.

Are Falcons Leather jackets made from genuine leather?

Yes, all our jackets are crafted from 100% genuine leather including lambskin, cowhide, and sheepskin. We also offer vegan leather options clearly labeled in product descriptions.

How long does shipping take?

Standard shipping takes 7-14 business days. Express shipping (3-5 days) is available at checkout. All orders come with tracking.

Can I return or exchange my leather jacket?

Yes, we offer a 30-day return and exchange policy. Items must be unworn and in original condition. Contact our support team to initiate a return.

Do you offer custom leather jackets?

Yes! We offer custom-made leather jackets. Contact us with your measurements, preferred style and color, and we will create a bespoke jacket for you.

What sizes are available?

We offer sizes XS to 5XL for both men and women. Plus size leather jackets are available. Check our size guide page for detailed measurements.

How do I care for my leather jacket?

Use a damp cloth for surface cleaning. Apply leather conditioner every 3-6 months. Store in a cool dry place on a padded hanger. Avoid direct sunlight and excessive moisture.

Return & Exchange Eligibility

<ul><li>You may request a return or exchange within 30 days of delivery.</li><li>Items must be in original condition (unused, unwashed, and undamaged). With all tags, labels, and packaging intact.</li><li>Items that show signs of wear, damage, alteration, or missing tags are not eligible for return or refund. Custom, sale, or discounted items are non-returnable and non-refundable.</li></ul>

How to Initiate a Return or Exchange

<ul><li>Visit our Return Center or contact our Customer Support Team at (falconsleather72@gmail.com)with your order details.</li><li>Pack your item securely in the original packaging (or similar protective packaging).</li><li>Use a trackable and insured courier service to return your parcel. We are not responsible for lost return shipments.</li><li>Once your return is received, our team will inspect it within 72 hours and confirm the next steps. </li></ul>

<ul><li>Approved refunds will be issued via the original payment method only.</li><li>Processing time: 7–10 business days after inspection.</li><li>Shipping fees, handling costs, and local duties/taxes are non-refundable.</li><li>Partial refunds may be applied if items are returned without tags, packaging, or accessories.</li></ul>

<ul><li>To exchange an item, place a new order for your desired product and return the original item for a refund.</li><li>If exchanging due to size or fit issues, our team may guide you with measurements to avoid delays.</li><li>If your preferred item is out of stock, we will offer alternatives or a refund. </li></ul>

Damaged, Defective, or Lost Items

<ul><li>If you receive a damaged or defective item, notify us within 7 days of delivery.</li><li>We will either send a replacement at no cost, or Issue a full refund.</li><li>If your shipment is lost in transit, we will re-manufacture and re-ship your order at no extra charge. </li></ul>

<ul><li>International customers are responsible for return shipping costs, customs duties, and local taxes.</li><li>We recommend contacting our 24/7 support team before placing an international order to confirm size, color, and specifications.</li><li>If a return is required, freight and customs charges are the customer’s responsibility. </li></ul>

<ul><li>Orders canceled within 3 days will incur a 10% cancellation fee.</li><li>Orders canceled within 7 days will incur a 25% cancellation fee.</li><li>Orders cannot be canceled once production or shipping has begun.</li></ul>

Non-Refundable / Non-Returnable Items

<ul><li>Custom-made items (specific sizes, colors, or designs).</li><li>Discounted or promotional products.</li><li>Items returned in used, worn, or damaged condition.</li><li>Second-time returns of the same order. </li></ul>

<ul><li>Please keep your courier receipt and tracking number until your return is confirmed.</li><li>We are not responsible for lost packages during return shipment.</li><li>Refund timelines may vary depending on your bank or payment provider.</li><li>Communication is key! Our support team is available 24/7 to assist you with returns, exchanges, and order-related queries. </li></ul>

Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

You may request a return or exchange within 30 days of delivery.
Items must be in original condition (unused, unwashed, and undamaged).
With all tags, labels, and packaging intact.
Items that show signs of wear, damage, alteration, or missing tags are not eligible for return or refund.
Custom, sale, or discounted items are non-returnable and non-refundable.

Visit our Return Center or contact our Customer Support Team at (falconsleather72@gmail.com)with your order details.
Pack your item securely in the original packaging (or similar protective packaging).
Use a trackable and insured courier service to return your parcel. We are not responsible for lost return shipments.
Once your return is received, our team will inspect it within 72 hours and confirm the next steps.

Approved refunds will be issued via the original payment method only.
Processing time: 7–10 business days after inspection.
Shipping fees, handling costs, and local duties/taxes are non-refundable.
Partial refunds may be applied if items are returned without tags, packaging, or accessories.

To exchange an item, place a new order for your desired product and return the original item for a refund.
If exchanging due to size or fit issues, our team may guide you with measurements to avoid delays.
If your preferred item is out of stock, we will offer alternatives or a refund.

If you receive a damaged or defective item, notify us within 7 days of delivery.
We will either send a replacement at no cost, or Issue a full refund.
If your shipment is lost in transit, we will re-manufacture and re-ship your order at no extra charge.

International customers are responsible for return shipping costs, customs duties, and local taxes.
We recommend contacting our 24/7 support team before placing an international order to confirm size, color, and specifications.
If a return is required, freight and customs charges are the customer’s responsibility.

Orders canceled within 3 days will incur a 10% cancellation fee.
Orders canceled within 7 days will incur a 25% cancellation fee.
Orders cannot be canceled once production or shipping has begun.

Custom-made items (specific sizes, colors, or designs).
Discounted or promotional products.
Items returned in used, worn, or damaged condition.
Second-time returns of the same order.

Please keep your courier receipt and tracking number until your return is confirmed.
We are not responsible for lost packages during return shipment.
Refund timelines may vary depending on your bank or payment provider.
Communication is key! Our support team is available 24/7 to assist you with returns, exchanges, and order-related queries.

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Return & Exchange Eligibility

How to Initiate a Return or Exchange

Refunds

Exchanges

Damaged, Defective, or Lost Items

International Orders

Cancellations

Non-Refundable / Non-Returnable Items

Important Notes

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